Quality Function Deployment technology occupies a pivotal position. It is a leading step in quality planning and can determine key links, key parts and key processes in product development, thereby pointing out the direction and determining objects for the specific implementation of stability optimization design. It closely links all product development activities with meeting customer requirements, thereby enhancing product market competitiveness and ensuring successful product development the first time.

• Understand customer requirements and establish a connection between customer requirements and engineering specifications
• Understand the basic concepts and methods of Quality Function Deployment
• Learn to correctly apply the House of Quality in product design development and process design development
• Understand the benefits that can be obtained from correctly applying Quality Function Deployment
• Encourage learners to support Quality Function Deployment activities in their respective workplaces

• Technical personnel, designers and managers involved in product development, procurement engineers, quality engineers, process engineers and manufacturing engineers, etc.

• Introduction to Quality Function Deployment QFD
• Origin and principles of QFD, definition of QFD, role of QFD, QFD-House of Quality (matrix diagram)
• Customer requirements and their importance, technical measure relationship matrix, technical measure indicators and their importance
• Four stages of product quality control
• Concept design, product design, process development, process control, four stages of QFD and APQP
• How to build the House of Quality
• House of Quality deployment in other product stages
• QFD application
• Complementarity between QFD and other design methods and processes