Philip Crosby, known as the "global quality management master" and "father of zero defects," proposed the idea of "zero defects" in the early 1960s and promoted the zero defects movement in the United States. Later, this idea spread to Japan and was comprehensively promoted in Japanese manufacturing, rapidly improving the product quality of Japanese manufacturing and making it lead the world.

• Understand the emergence process of zero defects and its quality management ideas and concepts
• Further understand the application opportunities of quality improvement methods and tools in the quality improvement process

• Company management, supervisors, engineers and production technical personnel related to quality, production and operations

• Overview of zero defects
• Enterprise on-site management
• Seven strategies of zero defect management
• Implementation steps and tools
• Zero defect quality control system