Since Feigenbaum proposed the concept of total quality management in 1961, countries around the world have conducted comprehensive and in-depth research on it, enabling the ideas, methods and theories of total quality management to be continuously applied and developed in practice. Generally speaking, the development of total quality management has gone through the following four stages: 1. Japan introduced total quality management from the United States; 2. Statistical techniques and computer technology were widely used in quality management; 3. The content and requirements of total quality management became standardized; 4. Quality management rose to the level of business management. As quality management ideas and methods develop to a higher level, enterprise production management and quality management have been elevated to the level of business management. Whether in academia or industry, many well-known scholars have put forward many concepts and theories in this regard, and the concept that "quality management is the lifeline of enterprise operation" has gradually been accepted by enterprises.

• Understand the definition of quality and the "zero defects" work standard
• Master the eight principles of quality management
• Master the key points of on-site quality management and the PDCA cycle
• Understand quality costs, process costs and quality losses
• Master mistake-proofing concepts and commonly used mistake-proofing devices
• Master DMAIC process activities and data utilization methods such as the old and new seven tools

• Quality management personnel, system engineers, enterprise managers, etc.

• What is quality
• Basic principles of quality management
• Quality and customer satisfaction
• Development stages of quality management (quality inspection, SQC, TQC, TQM)
• Shift of quality management objectives
• Maslow's hierarchy of needs
• Common quality characteristic tables and quality-specific terminology
• Kano model
• Prevention first, continuous improvement
• Eight principles of quality management
• Customer focus
• Quality planning cycle PDCA
• Implementation and promotion methods of quality improvement
• SMART principle
• Establish eight major categories of position documents
• Quality cost method
• Process cost method
• Quality loss method
• New and old assumptions about the relationship between cost and quality
• Mathematical model of cost and failure
• What is mistake-proofing
• Mistake-proofing cases in daily life
• Common mistake-proofing devices at work (locating pins, error alarms, limit switches, counters, checklists)
• Key DMAIC process activities and their tools
• Process control model
• Problem-solving methods (5 principles worksheet, 8D problem-solving method)
• Using team-based problem-solving methods