In the context of the VUCA era, companies face increasingly complex market environments and internal management challenges, and the flexibility of traditional quality management models is gradually becoming insufficient. This course systematically breaks down the core concepts of agile management, commonly used implementation methods, and the adaptation paths within quality management systems, helping organisations enhance operational resilience and quality effectiveness in the face of uncertainty.

• Understand the specific characteristics of the VUCA world and the real challenges they pose to quality management
• Master the core characteristics of agility and the cultural foundations of agile organisations
• Become familiar with common agile management methods
• Understand the compatibility of agile concepts with ISO 9001:2015 quality management system
• Enhance organisational resilience and quality effectiveness in a VUCA environment

• Any professional who wishes to improve organisational resilience and quality effectiveness in a VUCA environment.

• Specific characteristics of the VUCA world
• Core characteristics of agility
• Characteristics and cultural foundations of agile organisations
• Common agile methods
• Reflection and compatibility of agility in ISO 9001:2015