What is the Fishbone or Ishikawa method? How can this method be applied to structured problem‑solving in a team? This course will take participants through this simple and easy‑to‑use method, learning how to present complex cause‑and‑effect relationships in an illustrative way and identify the root cause of problems. You can take this online course at any time and place convenient for you, learning how to use this analytical method individually or in a team.

• Master the basic principles and drawing methods of the Fishbone diagram
• Learn to analyse and solve problems in a structured manner
• Be able to clearly present complex cause‑and‑effect relationships
• Understand the advantages and applicable scenarios of this method

• Anyone interested in structured methods; quality management experts and managers.

• Introduction to the Fishbone diagram
• Demonstration of the method with a case study
• Reflection on the advantages of the method
• Knowledge check with a quiz