Before solving a problem, we first need to identify its actual root cause. Often, we tend to focus on the most obvious cause and then wonder why the problem persists. The "5 Whys" quality management method addresses this phenomenon by guiding us to the crux of the problem. This online course allows you to learn this technique anytime, anywhere.

• Master the basic principles and application of the 5 Whys method
• Deepen understanding through case studies
• Learn common pitfalls when using this method
• Quickly and reliably determine the root cause of problems

• Anyone interested in identifying the key causes of problems; quality management experts and managers.

• Introduction to the "5 Whys method"
• Case study using the method
• Information on pitfalls associated with using this method